New Year New Password Reset

By January 2, 2020NHS, Technology
Man at IT service desk with post it notes and phones

New Year New Password?

We’ve all been there. You return from the Christmas break after a great period of rest and relaxation, mince pies and merriment to sit down at your desk hopefully ready to start the New Year as you mean to go on… Only to realise you’ve forgotten your password to login.

This is an inconvenience for you, now you have to sit on the phone to the IT service desk waiting to reset it, stuck in a phone queue for who knows how long.

Wouldn’t it be easier if you could reset it yourself with some security questions and answers you’d secured at an earlier time? Or maybe if your phone was set up to receive push notifications to reinforce your identity, a one time passcode – just the same as most consumer grade software is secured in the rest of your life, like your bank. Getting access to the systems you need when you need it shouldn’t be so hard, should it? 

 

The Password Reset New Year’s Resolution

At Isosec, we’re resolving to help our NHS customers solve the password reset challenge. With our Password Reset Self Service (PRSS) solution, you don’t have to kick off your working year with even more of a headache and a slow start.  Instead of scratching your head trying to remember all of your system passwords (that you have to change regularly to keep up with security standards, and add all manner of special characters to) – you can just self serve your password reset and be ready to go in less time it takes to listen to the automated message on the IT service desk phone. 

 

In action: Blackpool Teaching Hospitals NHS FT removes support desk burden of password resets

Don’t just take our word for it, see how Blackpool have saved their support team and their system users huge amounts of time and effort when it comes to password resets.

In the first 2 weeks of January 2019, Blackpool Teaching Hospitals NHS Foundation Trust saw 1707 password rests/unlocks which each had to be logged, the work manually done and resolved by the ICT Service Desk, while each individual 1707 members of NHS staff waited in phone queues for the reset to be carried out, when they could have been spending that time on other more important work.

Blackpool Teaching Hospitals NHS Foundation Trust have now been using Password Reset Self Service for over 8 months. The difference is that now, the resets are not a chore at all, as our software does all of that work on behalf of the IT team. It logs automatically into our service desk tool, resets/unlocks passwords and the issues are resolved automatically. It’s removed around 85% of their monthly support tickets which is a huge saving and enables their team to focus on more important services to users.

“Our customers can reset and unlock their windows passwords using PRSS in less time than it takes just to listen to the mandatory ICT Service Desk recording on the telephone system, and of course, it’s 1707 less calls to the service desk… There’s light touch and there’s zero touch!” 

– Matt Fife, Head of ICT Service Desk at Blackpool Teaching Hospitals NHS Foundation Trust.

Since going live with Isosec’s Password Reset Self Service earlier this year, the software has completed over 27,000 password resets/unlocks at Blackpool Teaching Hospitals NHS Foundation Trust.

January often sees a rise in password resets as staff return from time away from their desks. Don’t let all that time go to waste in your Trust, and get in touch about Password Reset Self Service today.

Jo Flynn

Author Jo Flynn

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