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When we looked at the implementation of Robot Process Automation Technology it was clear that the use of physical smartcards posed a significant challenge. By adopting Isosec’s Virtual Smartcard solution it was possible for us to seamlessly authenticate our RPA Robots in real time, ensuring that the RPA platform delivered the benefits we were seeking. The Virtual Smartcard solution was delivered so quickly and we would recommend Isosec to any Trust looking to reduce the overhead of using physical smartcards in their organisation.

DARREN ATKINS - DEPUTY DIRECTOR ICT - EAST SUFFOLK AND NORTH ESSEX NHS

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We needed to get into a position where we had more options, more flexibility and a less complex process for managing our smartcards. I think Isosec and the Virtual Smartcard technology has solved a big problem for us and actually has directly impacted on patient care because we’re getting nurses turning up, getting access the system straight away so that they can get on with delivering the care that they need to deliver. Isosec’s approach to delivering Virtual Smartcards with us in partnership meant we had a very easy implementation.

TOM DAVIDSON - IT DIRECTOR - BARNSLEY HOSPITAL NHS FOUNDATION TRUST

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Our Maternity Department was facing real problems and an innovative solution was the only way to address them. We knew a mobile device would be part of the answer and as we are a teaching hospital the iPad was the obvious choice. We then needed software that could exploit the gesture driven capabilities of the iPad, would work on and offline and was also very secure. We had worked with Isosec in the past and found them to be very customer focussed and always prepared to modify their software to do what we needed it to; when they said they had a solution to our problems we had to take a look. And we are very glad we did!

KATHY LANCELEY - DEPUTY CIO - IMPERIAL COLLEGE HEALTHCARE NHS FOUNDATION TRUST

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I think the partnership working with Isosec and Precise Biometrics has been really useful! We are the first trust to use the mobile solution on iPads at scale here in the UK. As a result of that we’ve had a few niggles along the way and the support that we’ve had from the companies has been really useful. It has felt like we’ve worked in partnership with them rather than us trying to find things out on our own and that’s been really helpful for us.

SUE HORBURY - Programme Manager for Telehealth and Remote Working - OXLEAS NHS FOUNDATION TRUST

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One of the biggest selling points for MIA is how easy it is! I gave the product to the team and even those with minimal IT skills easily navigated their way through it without any training required.

JUSTINE BAINES - INFANT FEEDING TEAM LEADER - MANCHESTER UNIVERSITY NHS FOUNDATION TRUST

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My ability to be out and about for the most part of the day certainly benefits my patients. Rather than having to come back to pick up information, get addresses or phone numbers etc. I can be more responsive. If I get a call from a patient or a colleague whilst I’m out and they ask me something, I can check it out using the app by looking back at my care plans or previous notes recorded for the patient. So it just allows me to be freer out in the community. I could maybe fit in a few more patients to my day and I don’t have to worry about getting back to the office to type up reports or book appointments because I can do them with MIA.

DANIEL BAPTISTE - ENTERAL FEEDING SPECIALIST DIETICIAN - OXLEAS NHS FOUNDATION TRUST

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Virtual Smartcard provided a solution to a big problem. We had a lot of opportunities where people would forget cards, people found it difficult to have new cards printed in a timely manner, printers were faulty, gaining access to accounts for locum and agency members of staff proved difficult, registering people both in and out of hours was a big challenge. Virtual Smartcard introduced an opportunity to this organisation to make it really intuitive for users, a real seamless transaction from when we had the physical cards to moving over towards Virtual Smartcards. We’re improving processes not just for ourselves, but also for staff.

CHRIS THOMPSON - RA MANAGER - BARNSLEY HOSPITAL NHS FOUNDATION TRUST

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MIA is a fantastic app and has proved very useful in helping to tackle some of the problems we face in community practice. It's extremely user friendly, allowing observations to be added easily whilst visiting women in their homes. Our busy postnatal clinics used to pose issues as women would frequently forget to bring the old paper notes with them, this is no longer an issue using MIA. Notes are stored and readily available to whichever midwife is working, allowing them to be reviewed prior to the visit. Correspondence with women or other healthcare professionals can also be logged so the team always has the most up to date information.

ALICE LEWIN - GROUP PRACTICE MIDWIFE - IMPERIAL COLLEGE HEALTHCARE NHS FOUNDATION TRUST

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Our consultant psychiatrists have fed back to us that when they’re meeting with their patients they do not like to sit in front of a computer and stare at the screen, disrupting the conversation, they’d much rather be sitting there using MIA on their iPad. The computer is a cumbersome issue for doctors and nurses when they’re in their clinical rooms. With MIA they can engage in the conversation and keep the eye contact - which is vital for good patient care.

SHANNAH SWAINSBURY - Project Support and Trainer for Mobile Working, Clinical Transformation - OXLEAS NHS FOUNDATION TRUST

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What I can say about the implementation of Virtual Smartcard and pushing it out across the Trust on both normal desktops and virtual desktops has been very, very straightforward. We implemented at the very beginning with help from Isosec and it’s ran smoothly ever since. Virtual Smartcard benefits the IT department because it’s a simplistic and very easy rollout there’s no need for a massive headcount to go out and install it, we pushed it out from a central location using the tools that we have and to be honest, it just works.

JIM SHAW - SERVICE DESK MANAGER - BARNSLEY HOSPITAL NHS FOUNDATION TRUST