We are always on the look-out for enthusiastic, passionate and motivated professionals who share our workplace culture. Check out the below job opportunities and submit your CV together with a covering letter detailing how you could contribute to our continuing success to hr@isosec.co.uk.

Please note we DO NOT use recruitment agencies, so please don’t call us!

Our Values
Our culture is very important to us which we live and breathe
Innovation – we turn great ideas into brilliant software
Pride – we take real pride in making healthcare better
Integrity – we treat each other with respect and are always fair, open and honest in everything we do
Customer driven – our customers love us and what we do
Happiness and positivity – we come to work to make a difference and have fun doing what we love with people we respect.

 


 

Technical Support Analyst

This is an important and key role as it interfaces directly with our customers serving to help them but also to provide key insights into their organisations which is essential to our ability to innovate and to the success of our business.

Building relationships and trust will be key, both with customers and our teams. It will be important that you deliver world class support to serve and delight our customers.

You will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. You will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLAs.

Using excellent problem solving skills you will diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to the appropriate team.

Responsibilities:
Serve as first point of contact for customers seeking technical assistance over phone or email
Perform troubleshooting through diagnostic techniques (such as remote sessions and analysing logs)
Provide accurate information on products and services to customers
Record events and issues and their resolution in logs
Follow up and update customer/problem status and information
Pass on and log any feedback from customers to the development team
Identify and suggest any improvements on products or processes
Participate in process and product improvement
Package and deploying Isosec products and services

Required skills:
Problem solving skills and curious nature
Tech savvy with working knowledge of databases and remote control software
Ability to diagnose and resolve basic technical issues
Ability to learn new technical skills and understand our products
Ability to research and be proactive
Excellent communication skills
Comfortable working directly with end users

Desirable skills:
Experience of help desk/customer support work
A history of working independently without close supervision and demonstrated time management skills
Experience with some programming languages and willingness/ability to learn
NHS or healthcare experience

Other benefits: Great working environment and regular team-building and social activities

Location: We are based in the vibrant Media City in Manchester, about 15 minutes away from the city centre (with tram) and just a stone’s throw away from shops, restaurants and a gym. The role is essentially office team based 9 to 5:30.

Salary: Competitive, based on level of experience and skills, 22 days holiday (excluding bank holidays), company pension scheme


 

Multi Platform Technical C/C++ Developer

You’ll be part of a small but great agile team involved in the planning, designing, developing and delivering innovative and high quality solutions for clinicians across the NHS with a focus on excellent customer service.

We’re seeking a talented (or someone who shows great promise) and enthusiastic C/C++ developer to help develop sophisticated secure cross-platform libraries and applications on Windows, iOS and Android platforms. These applications will work as part of our cloud service eco-system which you will also be be involved in.

You’ll be responsible for creating your own test scripts as part of a sophisticated automated testing and continuous deployment environment, as well as adding instrumentation in to software and systems for support and billing purposes which also feed into a data analytics and KPI platform.

Required skills:
Excellent team, communication and collaboration skills
Problem solving
Learning new skills and technology
Strong C/C++ development skills
Experience developing both mobile and desktop C/C++ projects
Experience with at least one mobile IDE (Visual Studio, Xcode or Android Studio)
Secure coding practices
Code integration with repositories such as SVN
Knowledge and experience of server side technologies (including databases)

Desirable skills:
Windows / Visual Studio and Microsoft technologies stack
Android / Android Studio
Apple / Xcode
Knowledge of cryptography including smartcards, certificates, symmetric and asymmetric encryption/decryption/signing/hashing
Understanding of cloud based technologies
DevOps technologies – automated testing and a continuous deployment environment
Understanding of technologies such as Docker, Ubuntu, SQL, HaProxy, LDAP
Networking basics

Other benefits: Flexible working hours, great working environment and regular team-building activities

Location: We are based in the vibrant Media City in Manchester, about 15 minutes away from the city centre (with tram) and just a stone’s throw away from shops, restaurants and a gym. The role is essentially office team based but with some flexibility.

Salary: Competitive, based on level of expertise and skills, flexible working hours, 22 days holiday (excluding bank holidays), company pension scheme

 


 

To apply please submit your CV together with a covering letter detailing how you could contribute to our continuing success to hr@isosec.co.uk.

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Would you like to discuss what Isosec can do for your Trust or organisation? You can request a meeting which includes a free demonstration and content tailored to your needs
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