Award-winning CMFT team using MIA Infant Feeding app

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Central Manchester Children’s Community Services: Health Visiting Infant Feeding Team are winners of the Journal of Health Visiting 2016 Award for ‘Best practice in promoting and maintaining breastfeeding’ and have chosen clinical mobile app MIA from Isosec

The national award is in recognition of the work the Infant Feeding team have done to support women in Manchester to breastfeed their babies when presented with complex or ongoing challenges. By offering a home visiting service for clients experiencing urgent feeding difficulties and delivering community sessions for ongoing feeding challenges the team are able to ensure women are given every opportunity to maintain their chosen feeding method and feel confident they receive support when they really need it alongside the ongoing care from their named Health Visitor.

The team has chosen to work with Isosec and adopt the MIA Infant Feeding app to ensure that not only are we able to capture data relating to specific types of referral with measurable outcomes, but we also make best use of client feedback that has been inbuilt into the process. Our client voice is very important to us and by collecting information around performance as well how it has impacted on the relationship between mother and baby, we feel we will be able to ensure our commissioners and service leads feel confident in our ability to provide a quality and effective service.

Our Trust values are at the heart of everything we do and we are working with Isosec to ensure MIA provides us with the opportunity to showcase our hard work.

To read the CMFT Case Study or to book a MIA demo please visit


cmft logo

Winners of HSJ Value Awards 2016

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Health Service Journal Awards 2016 reveal Isosec Ltd. didn’t win this time in the Obstetrics and Gynaecology category for their mobile app MIA Maternity.

Isosec would like to congratulate St George’s University Hospitals Foundation Trust for their win in the HSJ Award in Obstetrics and Gynaecology recognising Value in Healthcare. Congratulations to Wrightington, Wigan and Leigh Foundation Trust who were highly commended in the category. Isosec was also nominated recognising the success of MIA Maternity at Imperial College NHS in London. It was the third high profile awards nomination for MIA Maternity in the past year.


Marc Poulaud, Co-Founder of Isosec says, “As a company focussed upon delivering solutions that improve patient outcomes, it’s great even to have been nominated so many times for the work we’re doing. The team at Isosec and Imperial look forward to seeing what exciting opportunities MIA Maternity will bring us in the near future.”

Kathy Lanceley, Deputy CIO at Imperial College NHS added, “Working with Isosec has been an absolute revelation. They’ve been responsive to everything we’ve needed; we’ve really learnt how we can do this together. Their maternity solution that we’ve deployed is unique and it’s the first time that our midwives, and probably any others, have had a solution that’s really designed around their working practices, it’s a tailor made fit and they’re very happy.”

The midwives at Imperial have found numerous benefits to using the MIA Maternity app, such as an increase in breastfeeding mothers, an increase in staff satisfaction, decreasing staff sickness, increased data quality and having more time to spend on patient care.

To request a MIA demo please contact us on or to find out more about the winners HSJ Awards 2016 please visit:


Future of Midwifery Conference

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Last Thursday 28th April was the Future of Midwifery Conference at the University of Salford. Midwives from across Britain came to Adelphi house to hear talks from a great variety of perspectives on how to best proceed in saving midwifery services in a time of crisis.

In 2014 the RCM announced that 82% of its members had voted in favour of a strike, and the number of births has historically risen year on year. Not to mention the rise in complex births and social risk factors; or the fact that a great percentage of midwives are over 50 and already short-staffed… These factors and more have lead to a huge pressure on midwifery services. The learning outcomes of the Future of Midwifery Conference included: Extent of the midwifery shortage, impact of ageing midwives, importance of continuity of care, effect of government legislation on staff and training, impact of ageing mothers, preventing industrial action and supporting midwives under pressure.

So that’s the doom and gloom out of the way. The good news is events like The Future of Midwifery are always bursting with the hugely positive atmosphere of a community who know they have to help each other out in every way they can. Isosec take great pride in meeting and getting to know midwives, and it’s great to hear their ideas and share knowledge for what the Future of Midwifery looks like to them.

Lesley Choucri was chairing the event as Senior Lecturer in Midwifery and Supervisor of Midwives at University of Salford. Lesley was expertly followed by Director of RCM England Jacque Gerrard who discussed some of the latest initiatives from RCM to improve midwifery services including the Better Births Initiative and the new Caring For You campaign launching in June. Tracey Cooper from Lancashire Teaching discussed how her hospital ensure mums and partners receive compassionate care that is tailored individually. Then we heard the moving tale of UHMB from Director of Midwifery Sascha Wells following the impact of the Kirkup report and how the future is looking bright for Morecambe Bay with new birthing units and a surge in patient engagement.

Isosec and Director RCM Jacque Gerrard

Isosec with the Director of RCM England Jacque Gerrard.

Dawn Jankowicz, specialist midwife discussed the process Bradford went through in becoming a paperless maternity service, a concept that Isosec’s Nigel Elson and Marc Poulaud expanded upon. We discussed how community maternity app MIA works on tablet devices to revolutionise midwives’ working lives. MIA has been proven to increase breastfeeding, promote team sharing of information, increase data quality, leave a clear audit trail of data for Information Governance, pay for itself in less than four months, increase staff satisfaction – even reduce staff sickness.

Isosec presentation Future of Midwifery

Some of the benefits of MIA Maternity, presented by Isosec at Future of Midwifery Conference.

Later in the afternoon we heard from Sisk Healthcare, Jenny Clarke (or Jenny the M as most of us know her!) from Blackpool Fylde and Wyre about her amazing Skin To Skin campaign and new Sidecots campaign. We also heard from Dr Prabhu at WWL.

It was inspiring to hear from so many people in the networking breaks too, all their stories from hospitals who have all felt the effects of recent pressures. Isosec are proud to have a place in the Future of Midwifery and to offer midwives a revolutionary digital tool that can ease the hardships facing our midwives today.

If you would like to know more about Isosec or book a demo to see MIA Maternity for yourself please do not hesitate to get in touch on


Isosec shortlisted for prestigious HSJ Value in Healthcare Award

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Isosec and the Maternity Department at Imperial College NHS have been shortlisted in the Obstetrics and Gynaecology category at the 2016 Health Service Journal (HSJ) Value in Healthcare Awards with their innovative MIA solution, to be held on 24 May at Manchester Central, Manchester.

The HSJ Value in Healthcare Awards recognises and rewards outstanding efficiency and improvement by the NHS. The awards continue to recognise excellent use of resources. But they also seek out examples of demonstrable improvement in outcomes, both within back office functions and clinical initiatives.

Entrants demonstrated that they are striving to improve value and efficiency in healthcare and have been judged to be leading the way in this increasingly important area.

The shortlisted organisations will now complete presentations and interviews to a specific judging panel made up of senior and influential figures from the health sector. These include:

  • Bob Ricketts, Director of Commissioning Support Services Strategy, NHS England
  • Tracy Taylor, Chief Executive , Birmingham Community Healthcare NHS Trust
  • Karen Lynas, Interim Managing Director, NHS Leadership Academy
  • Adrian Hayter, Chair, Windsor, Ascot & Maidenhead CCG
  • Dr Susan Hamer, Director of Nursing, Learning and Organisational Development, NIHR Clinical Research Network

The awards will be handed out at an inspirational ceremony on 24 May 2016 at Manchester Central, Manchester.

For more information on the HSJ Value in Healthcare Awards go to

EMAP media contact: Leila Widaa on 020 3033 2893 or

HSJ finalist logo


About HSJ

HSJ is the only title to cover all aspects of publicly funded healthcare, providing news, analysis, best practice information and advice from the most powerful people in health, for the most powerful people in health.

The HSJ audience is formed of healthcare leaders from both clinical and non-clinical backgrounds and both public and private sectors.

HSJ unites healthcare leaders with their peers through print, online, mobile, HSJ TV, social media and face to face at awards ceremonies, conferences and bespoke events.


New Pilot Analytics Service Announced

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We are preparing the next set of Isosec products as part of our Isosec Roadmap and would like to announce a pilot Analytics service. This first instalment will enable trusts to access all their user authentication records for all Isosec products.

Initially the analytics service information available is limited to:

    Authentication Timestamp, Isosec Product, Isosec Product Version, Device Id, User Certificate Id, Platform Operating System

This applies to our MIA platform and MIA applications such as MIA Maternity as well as iO and iO Local which is embedded as part of RiO Store and Forward and Open RiO.

As part of the roadmap, we’ll then look to add a rich set of additional information, including user information, GPS location information, clinical application information and detailed device information.

This will culminate with an analytics dashboard providing key business insights and governance information on the usage of clinical applications by users on desktop, virtual or mobile devices.

What can Analytics do?

Analytics provides a complete and detailed view of how users access which applications from which device and where. This can be done directly through inspecting a specific user, device or application or even location. It can also be done indirectly by identifying patterns in this information.

This can enable:

  • Uncovering of Information Governance issues directly or indirectly through unusual behaviour such as the sharing of smartcard credentials
  • Identifying where applications are or not being used by certain users

A glimpse of things to come:

Isosec Analytics Dashboard Screen

If you would be interested in being part of a pilot for the analytics service email to register your interest.

App Update for MIA Maternity: Version 1.2.4860

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This is the latest release from Isosec for the MIA Maternity app. This update contained a number of user experience improvements and fixes to some underlying issues.

The time taken for the initial synchronisation is significantly faster than before due to a number of performance optimisations. This means that after the initial MIA download from the App Store new users will be ready to work in seconds. We have changed the logic to only collect data from the server from the past 90 days, whereas previously it was pulling the entire database history as well as fetching and deleting unnecessary records. This has lead to an improved speed that is 20x faster than the performance of the previous version.

The companion app to MIA Maternity, MIA Manager, has undergone a number of enhancements including the addition of a Custom Form Generation page. This page removes the need for Isosec to issue updates for minor editorial changes such as changing a user phone number. It will allow users with Admin privileges to make such changes to the Contacts page on the MIA Manager application. The form is fully editable and includes drag and drop elements for ease of use, in table editing for impromptu changes and MIA saves a hard copy which is then pushed to all user’s iPads.

One issue that has emerged from the overall process redesign is that patient discharge rates were not often on target. As a result of this we have made another addition to MIA Manager in the form of the Discharge Analysis page. This displays analytics on teams and individuals showing the number of patients that have not been discharged within the recommended 28-day period. Patients in this list are prioritised based on how many days overdue their estimated discharge date they are. The purpose of this Discharge Analysis page is simply for team leaders to monitor the distribution of work in their team and address potential workflow issues in order to work more efficiently and productively.

In conclusion we have clearly demonstrated our main goal of transforming and finessing process design in order for organisations that use our products to work smarter. These seemingly small changes in the products save time and resources, which add up to a more productive workforce. If you are interested in MIA and how we could improve your processes with mobile technology, please get in touch on

MIA App Icon

5 Ways Better Mobility Boosts Business Performance

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Here are 5 ways Isosec’s mobile app MIA has proven that better business mobility will make your business more efficient and productive.

Savings In Time

Everybody is busy. Perhaps you think that improving the mobility of your workforce is something you just don’t have time for. We’ve heard before that there just aren’t enough hours in the day, someone will get the work done by next week at the earliest or they forgot to reply to your email because they’ve been rushed off their feet.

What if all the time you spend going through arduous paper processes, copying bits of information down, addresses, notes etc. could suddenly be freed up to do more important things?

For example, instead of someone going out on appointments and collecting information on paper, then travelling back to the office in lunchtime traffic (we’ll get to that bit), then typing it all into the computer, or possibly even someone else typing it in- duplicating the already wasteful efforts, THEN filing it away in a cabinet and kept to gather dust for years to come… The alternative is that you could take a mobile device and input the data securely straight into the system.

A lot of people say that can’t work for them because it’s a specific program they use on the computer and it doesn’t integrate with other apps or systems. That’s not true. It doesn’t matter whether it’s an iPhone or a Win10 tablet- Apple, Android or Windows there is mobility software out there that can change the way your organisation works. That time spent writing on paper can be better spent having a cup of tea, or, you know, more important things if you’re a doctor perhaps, like seeing another patient.

Savings In Expenses

All of that unproductive time is pricey, too. Duplication of admin means someone else gets paid to do what you’ve already done once and a successful mobile solution can feed your info straight back into the back end system in seconds.

Then there’s all the time spent travelling back and forth from appointments, which you don’t have with a smart GPS feature in your mobility software that can calculate the most efficient routes and order your appointments for the day based on travel economy. In turn this will save petrol money, and possibly even more time that you might have spent in a traffic jam you were previously unaware of. Not to mention the huge savings for the environment when a business can go paperless.

More Staff Available/Less Agency Staff Needed

With time and money saved on a day-to-day basis it all adds up. According to our latest MIA information a team of 100 full-time staff are currently saving at least 5 hours a week… each. Yes, each. That’s 500 hours to be spent improving productivity and performance. The time saved also means less need for temporary staff. This gives more job security to the full time employees and saves businesses from having to pay for added staff on a last minute basis without the resources for thorough training.

Boosts Staff Morale

With an extra 5 hours on their hands staff can not only be more productive but they can relax a little. Some organisations are pushed to cut corners on staff health and wellbeing, which is equally damaging to employee and employer and certainly doesn’t boost business performance.

If an employee feels guilty for taking time off when they are under the weather it’s much more damaging in the long run when they’re even more worn down and they’ve spread their cold across the whole team. That is a basic example, but it’s commonly accepted now that staff perform better when they are happy in their job, and especially when they’re not pushed to breaking point because of staff shortages.

Increased Data Quality

When someone is capturing information at the point of contact, rather than sending it through a longwinded process where it’s subject to change, it takes less time to get where it needs to go- so the quality of that data will be much more accurate with a mobility app.

With a process redesign, which is often needed to transform these inefficient paper processes into fresh mobile solutions, the most necessary and accurate data capture points can be codified into the system. This means everyone will be answering on the same scale from a drop down menu or toggle selection, rather than handwriting 10 lines of vague text that isn’t the same as the next person’s idea because they’ve interpreted the question differently. So that Doctor we mentioned earlier has to select that Jimmy’s temperature is exactly 38.2 degrees Celsius, rather than ‘a bit warm’, because his version of a bit warm is not the same as the next doctor who goes to visit and thinks Jimmy’s temperature is just fine.

Staff are held more accountable for their work this way, so it’s easy to see where non-compliance may be occurring or where they may be an issue. There is also the ability to collect rich metadata of management information on performance, which can in turn be used to inform decisions and boost business performance on an on-going basis.



business performance meeting using ipad graphs

Isosec approach £1m turnover ‘couldn’t have done it without great Bruntwood offices’

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Isosec approach £1m turnover say they ‘couldn’t have done it without great Bruntwood offices’

Bruntwood logo

Bruntwood logo

Central Manchester based Software Company Isosec Ltd. are expanding rapidly in their Bruntwood office in Blackfriars House to keep up with the digital healthcare revolution’s demands.

The company moved from the outskirts of Warrington to Bruntwood’s Blackfriars House just off Deansgate. Since the move in June 2013 the company has gone from strength to strength.

Blackfriars House boasts a rooftop garden with exceptional views of the city with open plan office spaces for room to get creative. The Isosec office, located on the fourth floor, features a full size table tennis table, beanbags for relaxing, a football table and TV. The relaxed workplace culture allows employees the right space for successful ideas to grow.

Isosec provide transformational clinical software to the NHS for a more efficient and cost-effective workforce. Their product MIA (Mobile Information Access) enables community workers to access patient information from the hospitals internal system and updates it over a secure network whilst they carry out their patient visits. MIA can save a workforce of 50 FTE’s up to £1.3M over a three-year period from savings in fuel, time, and duplication of administration alone.

Co-founders Marc Poulaud and Nigel Elson started the company from a background in financial security in the hopes of providing secure digital solutions to healthcare with their expert technical knowledge. The move has attracted talent from nearby Universities Manchester University, MMU and Salford as well as showing-off the up and coming edge to the company. Bruntwood were the obvious choice and they have proven to be flexible and accommodating landlords.

Anna Metcalfe, Property Manager at Blackfriars House, said: “Isosec are a valued customer and add to the vibrancy and community within the building.


The rooftop garden at Blackfriars House

During the last two years we have built a strong partnership with them and look forward to supporting their growth and working with them as a company and individuals in the future.”

Isosec announce Charity of the Year 2016!

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It is with great pleasure that Isosec can say they will be supporting Bliss charity throughout 2016 for babies born too soon, too small or too sick.

Bliss exists to ensure that every baby born premature or sick in the UK has the best chance of survival and quality of life.

Every year, 90,000 babies are admitted to a hospital for specialist care – many of these babies will need lifesaving intensive care. Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible.

Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

Isosec are so pleased to be supporting Bliss. With our clinical mobile app MIA Maternity gaining pace we see all too starkly the struggles that families and maternity departments can face. It is great to know that there is more we can do to raise awareness and funding for those who need it.

We will be posting our upcoming fundraising endeavours here on the blog, as well as on social media @isosec. You can also follow Bliss @Blisscharity and read more about the amazing work they do at

Bliss charity Logo

Bliss charity – logo