How Digital Technology Improves Staff Satisfaction in the NHS

The staff are what keeps the NHS on its feet. They are the ones who ensure everything runs as it should, despite cuts to funding for services, despite having more complex health needs to treat, despite waiting on that long overdue pay rise. The NHS staff are the heroes of our healthcare system, they stay late after their long shifts, kindly talk patients through any concerns and are somehow able to stay calm while their establishment crumbles around them in an uncertain political and economic climate. As a result of this, staff satisfaction in the NHS is critically low.

In midwifery especially, for example, there is a huge concern over staff retention in the field, as is the case across several NHS disciplines. In the RCM’s 2016 Report ‘Why Midwives Leave’ it states that there is a current shortage of 3,500 midwives with an increase of around 100,000 births since 2002. A band six midwife has even seen pay decrease of £4000!

The same report and comprehensive survey states that the overarching reason for midwives leaving was due to staffing, workload and not enough time to spend with women to deliver the high quality care they needed.

What if there were ways that Trust’s could support their staff to deliver this higher quality care? By minimising unproductive tasks like unnecessary admin and travel, staff can spend time on what’s important and increase the time they spend doing what they trained to do – to help deliver care.

With our mobile digital solution MIA, we are increasingly finding that staff satisfaction is one of our top benefits.

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At one Trust last year, after a forward-thinking Lead Midwife and her community team saw the value of implementing efficient technology, and their Bradford score improved by 74%. Implementing MIA Maternity was not the only thing the team did, of course, they also improved Wi-Fi availability in their community hubs and introduced mobile workstations. But with a mobile solution like MIA, that works online or offline to complete clinical notes they are saving on average of 5 hours a week, per midwife; and the tasks they are cutting back on are the ones that make them unhappy at work!

This comes from not having to travel back to base at the end of the day to re-key paper notes into the Trust’s EPR, because MIA synchronises them transparently. It comes from not misplacing files or valuable forms because they’re digitised and accessible on a tablet device from anywhere, improving team information sharing. It means that midwives can now get home on time at the end of their shift, where before they had to fight over too few workstations back at base to type their notes up.

Very few, if any, NHS clinical staff do what they do because they want to spend time on admin, paperwork and getting stuck in traffic. These unnecessary tasks are stressful and stressed-out staff do not deliver the best care possible because they are worried about other things. By introducing smart technology like MIA a Trust is investing in its staff, giving them the best tools in order for them to deliver the best care.

It’s not just maternity that MIA can help with, any clinical paper process in the NHS can benefit from an agile development approach into a streamlined digitised solution. Check out our website to read about our other solutions, download brochures and find our more about improving staff satisfaction in the NHS. Any questions? Why not tweet us @isosec.

Isosec conquer 90,000 challenge for Bliss baby charity

Isosec took on the ‘90,000 Challenge’ on October 8th to raise money and awareness for baby charity Bliss, who care for babies born too sick or too soon.

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Every year, 90,000 babies are admitted to hospital for specialist care – many of these babies will need lifesaving intensive care. Baby charity Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible. Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

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Isosec committed to walk a foot for every single one of the babies born premature in one year. That’s over 17 miles! We actually smashed our target and trekked a total of 22.5 miles! 

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Isosec will also be holding a 90,000 step week challenge in Manchester in November for World Prematurity Day. Check back here or email info@isosec.co.uk for more information on how to take part. If you manage to hit the 90,000 target you could even be eligible for free cake!

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So far we’ve raised over £600! You can still donate to our page for a few more weeks so please give as much or as little as you can for this worthy cause and help us to take a step for babies in need.

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You can sponsor us here and donations will be quickly processed and passed to Bliss. Virgin Money Giving is a not for profit organisation and will claim gift aid on a charity’s behalf where the donor is eligible for this.

 

New NHS Tariff System Offers Good News For Maternity

“Tariff proposal would see maternity spend increase by 8 per cent” Esther Oxford, Health Service Journal, 2nd August 2016

 

The recent HSJ article suggests that with the newly proposed NHS tariff system spending on Maternity could increase by £221M, a total increase of 8.3%.

Under existing policy, providers are paid according to which care pathway an expectant mother is assigned to. In order to assign pregnant women to the right care pathway, clinicians identify which “clinical complexities” and co-morbidities a woman may develop prior to birth. Women are they then assigned according to the NHS tariff system as standard, intermediate or intensive care pathways, with trusts paid more for the most complex cases.

As a result of the new tariff system, the proportion of women put on pathways providing intensive care is expected to rise from 7.1% of expectant mothers to 11.3%, while 38.7% of women on maternity pathways will be classed as intermediate – up from 27.3% at present. Consequently the proportion of women put on maternity pathways classed as standard – the least expensive tariff – is expected to fall from 65.5% to 50%.

This is great news on the surface but in Isosec’s experience from working closely with Imperial College Healthcare NHS midwives is that the allocation of mothers to the correct category was not always given the attention it warranted. Consequently Trusts were missing out on a large amount of funding (and exposing themselves to potential risk). When the MIA Maternity app was adopted at Imperial College Healthcare NHS the data showed percentages of mums allocated to each category were far from NHS national averages. Senior midwives could soon see that there were some issues with the process (too many women being allocated almost by default to the standard category) and now provide education to their midwives to ensure that (approximately) £170k of potential additional income is recovered.

The moral of this particular piece is that although the message is inherently positive and should be applauded, data must be available to ensure that the correct costs are recovered. This is just one example of data that is very difficult to collect and evidence with paper processes and where using mobile devices will improve the system. MIA collects, evidences and analyses all data passively and presents it as part of our analytics dashboard, so a Trust can easily drill down into their own data and identify any areas for improvement. As the renowned statistician W. Edwards Deming said, “Without data you’re just another person with an opinion.”

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If you think your Trust or organisation may be missing out on revenue because of inefficient paper processes or loss of data please visit our website or arrange a MIA Maternity demo to find out more.

 

Isosec fundraise for baby charity Bliss

Isosec will be taking on the ‘90,000 Challenge’ in September to raise money and awareness for baby charity Bliss, who care for babies born too sick or too soon.

Every year, 90,000 babies are admitted to hospital for specialist care – many of these babies will need lifesaving intensive care. Baby charity Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible. Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

Isosec have committed to walk a foot for every single one of the babies born premature in one year. That’s over 17 miles, which we will be trekking around the Peak District in September.

Isosec will also be holding a 90,000 step week challenge and bake sale at our Bruntwood office Blackfriars House in Manchester over the coming months to raise more awareness and funds for Bliss. Check back here or email info@isosec.co.uk for more information on how to take part. If you manage to hit the 90,000 target you could even be eligible for free cake!

Please donate as much or as little as you can for this worthy cause and help us to take a step for babies in need. You can sponsor us here and donations will be quickly processed and passed to Bliss. Virgin Money Giving is a not for profit organisation and will claim gift aid on a charity’s behalf where the donor is eligible for this.

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Isosec really appreciate all your support and thank you for any donations.

Award-winning CMFT team using MIA Infant Feeding app

Central Manchester Children’s Community Services: Health Visiting Infant Feeding Team are winners of the Journal of Health Visiting 2016 Award for ‘Best practice in promoting and maintaining breastfeeding’ and have chosen clinical mobile app MIA from Isosec

The national award is in recognition of the work the Infant Feeding team have done to support women in Manchester to breastfeed their babies when presented with complex or ongoing challenges. By offering a home visiting service for clients experiencing urgent feeding difficulties and delivering community sessions for ongoing feeding challenges the team are able to ensure women are given every opportunity to maintain their chosen feeding method and feel confident they receive support when they really need it alongside the ongoing care from their named Health Visitor.

The team has chosen to work with Isosec and adopt the MIA Infant Feeding app to ensure that not only are we able to capture data relating to specific types of referral with measurable outcomes, but we also make best use of client feedback that has been inbuilt into the process. Our client voice is very important to us and by collecting information around performance as well how it has impacted on the relationship between mother and baby, we feel we will be able to ensure our commissioners and service leads feel confident in our ability to provide a quality and effective service.

Our Trust values are at the heart of everything we do and we are working with Isosec to ensure MIA provides us with the opportunity to showcase our hard work.

To read the CMFT Case Study or to book a MIA demo please visit www.isosec.co.uk.

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Future of Midwifery Conference

Last Thursday 28th April was the Future of Midwifery Conference at the University of Salford. Midwives from across Britain came to Adelphi house to hear talks from a great variety of perspectives on how to best proceed in saving midwifery services in a time of crisis.

In 2014 the RCM announced that 82% of its members had voted in favour of a strike, and the number of births has historically risen year on year. Not to mention the rise in complex births and social risk factors; or the fact that a great percentage of midwives are over 50 and already short-staffed… These factors and more have lead to a huge pressure on midwifery services. The learning outcomes of the Future of Midwifery Conference included: Extent of the midwifery shortage, impact of ageing midwives, importance of continuity of care, effect of government legislation on staff and training, impact of ageing mothers, preventing industrial action and supporting midwives under pressure.

So that’s the doom and gloom out of the way. The good news is events like The Future of Midwifery are always bursting with the hugely positive atmosphere of a community who know they have to help each other out in every way they can. Isosec take great pride in meeting and getting to know midwives, and it’s great to hear their ideas and share knowledge for what the Future of Midwifery looks like to them.

Lesley Choucri was chairing the event as Senior Lecturer in Midwifery and Supervisor of Midwives at University of Salford. Lesley was expertly followed by Director of RCM England Jacque Gerrard who discussed some of the latest initiatives from RCM to improve midwifery services including the Better Births Initiative and the new Caring For You campaign launching in June. Tracey Cooper from Lancashire Teaching discussed how her hospital ensure mums and partners receive compassionate care that is tailored individually. Then we heard the moving tale of UHMB from Director of Midwifery Sascha Wells following the impact of the Kirkup report and how the future is looking bright for Morecambe Bay with new birthing units and a surge in patient engagement.

Isosec and Director RCM Jacque Gerrard

Isosec with the Director of RCM England Jacque Gerrard.

Dawn Jankowicz, specialist midwife discussed the process Bradford went through in becoming a paperless maternity service, a concept that Isosec’s Nigel Elson and Marc Poulaud expanded upon. We discussed how community maternity app MIA works on tablet devices to revolutionise midwives’ working lives. MIA has been proven to increase breastfeeding, promote team sharing of information, increase data quality, leave a clear audit trail of data for Information Governance, pay for itself in less than four months, increase staff satisfaction – even reduce staff sickness.

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Some of the benefits of MIA Maternity, presented by Isosec at Future of Midwifery Conference.

Later in the afternoon we heard from Sisk Healthcare, Jenny Clarke (or Jenny the M as most of us know her!) from Blackpool Fylde and Wyre about her amazing Skin To Skin campaign and new Sidecots campaign. We also heard from Dr Prabhu at WWL.

It was inspiring to hear from so many people in the networking breaks too, all their stories from hospitals who have all felt the effects of recent pressures. Isosec are proud to have a place in the Future of Midwifery and to offer midwives a revolutionary digital tool that can ease the hardships facing our midwives today.

If you would like to know more about Isosec or book a demo to see MIA Maternity for yourself please do not hesitate to get in touch on info@isosec.co.uk.

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Isosec shortlisted for prestigious HSJ Value in Healthcare Award

Isosec and the Maternity Department at Imperial College NHS have been shortlisted in the Obstetrics and Gynaecology category at the 2016 Health Service Journal (HSJ) Value in Healthcare Awards with their innovative MIA solution, to be held on 24 May at Manchester Central, Manchester.

The HSJ Value in Healthcare Awards recognises and rewards outstanding efficiency and improvement by the NHS. The awards continue to recognise excellent use of resources. But they also seek out examples of demonstrable improvement in outcomes, both within back office functions and clinical initiatives.

Entrants demonstrated that they are striving to improve value and efficiency in healthcare and have been judged to be leading the way in this increasingly important area.

The shortlisted organisations will now complete presentations and interviews to a specific judging panel made up of senior and influential figures from the health sector. These include:

  • Bob Ricketts, Director of Commissioning Support Services Strategy, NHS England
  • Tracy Taylor, Chief Executive , Birmingham Community Healthcare NHS Trust
  • Karen Lynas, Interim Managing Director, NHS Leadership Academy
  • Adrian Hayter, Chair, Windsor, Ascot & Maidenhead CCG
  • Dr Susan Hamer, Director of Nursing, Learning and Organisational Development, NIHR Clinical Research Network

The awards will be handed out at an inspirational ceremony on 24 May 2016 at Manchester Central, Manchester.

For more information on the HSJ Value in Healthcare Awards go to https://value.hsj.co.uk/

EMAP media contact: Leila Widaa on 020 3033 2893 or Leila.Widaa@emap.com

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About HSJ

HSJ is the only title to cover all aspects of publicly funded healthcare, providing news, analysis, best practice information and advice from the most powerful people in health, for the most powerful people in health.

The HSJ audience is formed of healthcare leaders from both clinical and non-clinical backgrounds and both public and private sectors.

HSJ unites healthcare leaders with their peers through print, online, mobile, HSJ TV, social media and face to face at awards ceremonies, conferences and bespoke events.

 

Isosec announce Charity of the Year 2016!

It is with great pleasure that Isosec can say they will be supporting Bliss charity throughout 2016 for babies born too soon, too small or too sick.

Bliss exists to ensure that every baby born premature or sick in the UK has the best chance of survival and quality of life.

Every year, 90,000 babies are admitted to a hospital for specialist care – many of these babies will need lifesaving intensive care. Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible.

Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

Isosec are so pleased to be supporting Bliss. With our clinical mobile app MIA Maternity gaining pace we see all too starkly the struggles that families and maternity departments can face. It is great to know that there is more we can do to raise awareness and funding for those who need it.

We will be posting our upcoming fundraising endeavours here on the blog, as well as on social media @isosec. You can also follow Bliss @Blisscharity and read more about the amazing work they do at www.bliss.org.uk.

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