Jo Flynn

About Jo Flynn

Jo is the Marketing Executive at Isosec. When not completely wrapped up in social media Jo can be found experiencing everything Manchester's music and theatre scene has to offer, eating in Chinatown or out walking the canals with her dog. Jo loves to travel and is a published poet.

Introducing: iO Virtual Smartcard

Isosec’s iO Virtual Smartcard

We’d like to introduce the latest innovation from Isosec – iO Virtual Smartcard, the smart NHS identity agent.

Virtualising your NHS smartcard into the cloud means you can access it using a more convenient form of authentication, like your smartphone. iO Virtual Smartcard works with your NHS issued HR card, an RFID tag or even a biometric like your thumbprint.

With iO Virtual Smartcard you can walk to up to any desktop, scan a QR code with your smartphone, enter the passcode and you’re authenticated to use clinical applications.

Cool, right?

iO Virtual Smartcard by Isosec

Challenges without iO Virtual Smartcard


iO Virtual Smartcard addresses problems the NHS is currently facing with managing smartcards.

Smartcards are issued from your Trust’s Registration Authority (RA). Issuing physical cards takes a long time and requires expensive specialist printers for production.

Junior Doctor Intake
Taking on a new cohort of junior doctors, for example, becomes a logistical and resource-intensive undertaking. RAs travel to different locations to process new starters where they set up the RA system and printer and process each doctor one by one.

Agency Workers
A common approach with Agency Staff is to issue generic smartcards and distribute them across departments. When needed by an agency worker, a manager has to reset the passcode of an existing ‘pool’ card and update a spreadsheet with the agency worker’s details. After the shift is over, that agency worker should hand the card in. The manager then has to repeat the process of deregistering the card and updating the spreadsheet.

This process is inefficient and high risk for your Trust. In clinical system records, for example, details often read “Agency Worker 31291” instead of the specific agency worker’s name. This is usually resolved by reverting back to the spreadsheet for clarification, assuming the process was followed and records are up to date.

This longwinded process for a simple task creates a serious Information Governance issue and wastes valuable staff time that could be better spent elsewhere.

Smartcard User Woes
Smartcards can be a general inconvenience post-registration, especially if you accidentally lock your card. When this happens, you probably have to track down the RA, which may be on a different site or even unavailable in the middle of the night. You sit together whilst the RA unlocks your card. This re-registration is at least 30 minutes of valuable clinical time lost.

Isosec Virtual Smartcard QR Code Desktop

iO Virtual Smartcard


Isosec’s iO Virtual Smartcard leverages the strength of the existing RA process and eliminates the inefficiencies illustrated above. Known as eGIF Level 3, Virtual Smartcard mandates a strong identity check of the person requesting a smartcard.

  1. Once the user’s identity is asserted, the RA issues a virtual smartcard instead of a physical one. The virtual card is created in the Virtual Smartcard Cloud.
  2. The user downloads the Virtual Smartcard Authenticator App on their smartphone straight from the app store.
  3. The RA enrols the user’s smartphone for use with the virtual smartcard using a QR code displayed on their virtual smartcard portal.
  4. The user scans the QR code with the Virtual Smartcard App, enters their passcode on the smartphone and they are enrolled and ready for use… It’s as easy as that!

iO Virtual Smartcard using a smartphone
After the Virtual Smartcard is set up as above, it’s ready for everyday use. The user simply clicks Login on the iO identity agent on any workstation: Scan the QR code with the Virtual Smartcard app, enter passcode and authentication completes. iO will also launch any Spine clinical applications if configured to do so.

Please note that this is still two-factor authentication – something the users knows (the passcode) and something they have (the enrolled smartphone).

A user can still insert a physical smartcard if they wish – iO works with both physical and virtual smartcards.

Using the Virtual Smartcard using an HR card
Alternatively, an HR issued NFC card can be enrolled for use with the user’s Virtual Smartcard. In much the same way that a physical smartcard can be used with NFC, as can the HR card.

Self Service
Virtual Smartcard can be reset using self-service to avoid previously mentioned issues surrounding locked cards. After visiting the Self-Service Portal, a user enters their NHS email address to which a reset link is provided. The linked page asks the user to answer at least two security questions specified during the registration process. This allows the Virtual Smartcard to be unlocked and the passcode reset.

Each reset saves approximately 30 minutes and can be done whenever, wherever.

Security
As the Virtual Smartcard is held in the cloud, there is nothing to physically lose, share or leave in a reader. The Virtual Smartcard technology is improving a previously complex process, so compliance and risk are greatly improved. Users no longer have to battle the technology to do their jobs, they work productively together.

Analytics
The Virtual Smartcard Cloud service is built into the Isosec cloud-based analytics platform. With Virtual Smartcard it is easy to track when, where and how each Virtual Smartcard is used. This enables Trusts to learn from best practice and identify where any issues may arise. It also provides a rich set of data on how Spine applications are used; data which has not been readily available before. Isosec Analytics also enable Information Governance audits at the touch of a button.

Benefits

  • Enables the use of devices that don’t have a Smartcard reader e.g. an iPad using a virtual desktop client, or users working from home
  • Simple to adopt, solving the Information Governance issues with agency staff, bank smartcards and lack of traceability
  • No generic cards in the wild
  • Audits and analytics available at the touch of a button
  • Enables rapid access to systems for new starters or temporary/agency staff once they have a virtual card – managers can authorise their access via a management console
  • Provides a much improved user experience by enabling self-service reset of passcodes, thereby avoiding periods where cards are locked and can’t be reset due to unavailability of RAs

Future Use
Future plans for iO Virtual Smartcard include using other authentication methods. We are always looking to improve the iO Identity Agent and RFID tags and biometrics (e.g. fingerprint and iris) will be added. Authentication methods will be policy driven by individual Trust preference.

Using Virtual Smartcard for other purposes is also under consideration, like the possibility of Two Factor Authentication (2FA) for remote access over the public internet. Virtual Smartcard streamlines the authentication process by using a single two factor authentication from any device for internet access, Windows AD logon and Spine authentication for access to clinical apps.

Release Date
A number of pilots began in April 2017. A full case study with benefits realisation and business case process will be available soon. To register your interest and request a demo please visit our website or email info@isosec.co.uk and quote this blog. Virtual Smartcard will be readily available to all existing and new iO customers from June 2017. Please visit www.isosec.co.uk to download the iO brochure for information on our other Identity Agent software. You can keep up to date with the release by following us on Twitter @isosec.

Isosec Announce Charity of the Year 2017

MIA Mental Health

2017 will see the launch of a new Isosec app, MIA Mental Health. MIA Mental Health is clinical mobile app to improve efficiency and patient care for mental health pathways. A rapid observations app is used to make observations on a tablet device, rather than on paper. Previously, notes had to be rekeyed into the Trust’s EPR, a duplication of tasks for the clinician and wasting valuable time. MIA Mental Health will sync notes automatically, use colour coded notifications to show which patients need attention and will be geotagged and digitally signed for better compliance and information governance purposes. We have seen such amazing benefits and savings in time and money with MIA Maternity and hope that our work with Mental Health professionals will benefit this area of the NHS in the same way.

To celebrate the launch of MIA Mental Health and show how excited we are to start helping the people who help mental health patients, we are partnering with local charity Manchester Mind as our Charity of the Year 2017.

Manchester Mind Logo Mental Health Charity

About Manchester Mind

Manchester Mind (registered charity number 1102058) was established in 1989. They are an independent charity providing support for 4,000+ people experiencing emotional or mental distress across the city. They are an affiliate member of (national) Mind and adhere to its quality standards, but are not a local branch of Mind, and receive no core funding from Mind.

In Britain in any one year, 1 in 4 of us will experience a mental health issue. Poor mental health can affect anyone – rich or poor, young or old, at work, within your family or circle of friends. It can shatter the lives of the people affected and the lives of those close to them.

Manchester Mind‘s aims are…

  • Address the effects of poverty, insecurity and poor physical health on mental health
  • Help people to manage their lives and to make positive choices with skill and confidence
  • Promote and create opportunities for people to contribute to their communities
  • Provide information and advice to people to meet their needs and raise awareness about mental health within our city

Their services tackle the root of poor mental health e.g. isolation, poverty, poor housing, lack of access to services, stigma and discrimination, lack of confidence and skills, or aim to help people to improve their quality of life if living with a long-term mental illness. Manchester Mind recognises people’s strengths and involve people in the services delivered to ensure they remain relevant and helpful.

What We Hope To Achieve

In 2016 Isosec raised £1000 for last year’s charity, Bliss. Through our work with Bliss we improved care for mum’s with premature babies. Together we introduced a checkbox into MIA Maternity so Midwives visiting were reminded of the family’s specific needs. This year we hope to do the same for better mental health care. Please follow us on Twitter @isosec to keep up to date with our fundraising adventures and find out more about Manchester Mind.

Isosec shortlisted for two awards already in 2017!

We’ve really started of 2017 with a bang here at Isosec, with lots of plans to continue the momentum throughout the year.

We are very proud to announce that we are shortlisted in the 2017 British Journal of Midwifery Awards for Innovation in Practice with Shereen Nimmo, Lead Midwife from Imperial College Healthcare NHS and her community team. Shereen’s team was the pilot site for our clinical mobile app MIA Maternity, and they have completely transformed their community service delivery for women in London with better digital provisions; saving costs from previous inefficiencies, resulting in better care and outcomes for women, as well as increasing their home birth rate and breastfeeding mums.

BJM Awards 2017 Finalist

Isosec and Imperial have also been shortlisted for the HSJ Value in Healthcare 2017 Awards for the second year in a row in the Obstetrics and Gynaecology category, also for mobile app MIA Maternity. We are thrilled to be involved in the HSJ Awards again, and pleased that the panels for both awards can see the real value of digital transformation and recognise the savings and better patient care it can deliver.

HSJ Awards 2017 Finalist

Be sure to follow us on Twitter or here on the blog to find out whether we scoop an award! We have some new products launching in the immediate future, so it’s a very exciting time here at Isosec indeed! To find out more about MIA Maternity you can watch our short animated video or the full case study video at Imperial College Healthcare NHS.

Isosec conquer 90,000 challenge for Bliss baby charity

Isosec took on the ‘90,000 Challenge’ on October 8th to raise money and awareness for baby charity Bliss, who care for babies born too sick or too soon.

2016-10-08-09-03-12Bliss sponsorship banner

Every year, 90,000 babies are admitted to hospital for specialist care – many of these babies will need lifesaving intensive care. Baby charity Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible. Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

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Isosec committed to walk a foot for every single one of the babies born premature in one year. That’s over 17 miles! We actually smashed our target and trekked a total of 22.5 miles! 

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Isosec will also be holding a 90,000 step week challenge in Manchester in November for World Prematurity Day. Check back here or email info@isosec.co.uk for more information on how to take part. If you manage to hit the 90,000 target you could even be eligible for free cake!

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So far we’ve raised over £600! You can still donate to our page for a few more weeks so please give as much or as little as you can for this worthy cause and help us to take a step for babies in need.

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You can sponsor us here and donations will be quickly processed and passed to Bliss. Virgin Money Giving is a not for profit organisation and will claim gift aid on a charity’s behalf where the donor is eligible for this.

 

Exclusive Free Trial of MIA Maternity for RCM Conference 2016

The Royal College of Midwives Annual Conference is one of the biggest dates in our diary. Last year we met so many amazing people, all striving to improve care in Maternity departments in the NHS. This year we’re rewarding those people with an exclusive free trial of MIA Maternity.

Isosec strive to improve the working lives of Midwives with MIA Maternity, the mobile app that replaces inefficient paper processes. MIA reduces admin, travelling and as well as using that time to improve patient care, it also ensures MIA Midwives get home on time! We’ve decided to make your RCM Conference 2016 even more special… We are (very!) excited to officially announce that we are offering an exclusive free trial of MIA Maternity to attendees of the RCM Annual Conference 2016!

This includes the tablet devices, the process redesign to get MIA configured exactly to your working practices and a short pilot period*.

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Do you think this sounds like a good idea, but aren’t sure how it could work in your Trust? Or perhaps you need solid evidence of the benefits to having mobile midwives?

Imperial College Healthcare NHS will be showcasing their digital transformation journey with MIA at 12.10 on Day 1. Come along to discuss the benefits of a more efficient workforce through the use of mobile technology.

Midwives from Imperial College Healthcare NHS and our Co-Founders will be on Stand 17 both days to answer any questions you might have.

We are proud sponsors of the RCM Conference App this year so be sure to download it to plan your conference and read more about Isosec.

RCM exhibitor 2016 MIA maternity

Why not follow us on twitter @isosec to keep up with us before the event starts? We’ll be live tweeting from the event using #RCMConf16 and also posting some great tips and tricks from our MIA Midwives on #MIAMidwives.

If you would like any more information or to arrange a meeting at the RCM Conference or otherwise, please email info@isosec.co.uk or use the contact form on our website.

We’re really looking forward to meeting everyone, see you there! 

RCM conference 2016 MIA free trial

*Isosec terms and condition apply.

Oxleas NHS Foundation Trust mobilise their community workers with solution from Isosec and Partners

Mobile app solution ‘MIA’ from Isosec means Oxleas NHS clinicians can reduce unproductive admin and travel time to be better spent on patients.

Oxleas NHS Foundation Trust has been working on providing community based staff with the ability to access and update clinical records securely, whilst working remotely.

Geographically, Oxleas covers over 125 sites across the London Boroughs of Bexley, Bromley, Greenwich and into Kent, so mobile working is crucial to improving patient care whilst maximising efficiency and productivity.

The partnership solution between Isosec’s MIA, Servelec’s RiO and Precise Biometrics’ smartcard reader has allowed the Trust to become the first NHS organisation in the country to use the mobile working solution on an iOS platform. This provides safe and secure remote access for clinicians.

The mobile solution reduces the need for clinicians to come into base to gather and update records as they now do this directly on their tablet device.

“My ability to be out and about for most of the day certainly benefits my patients. Rather than having to come back to pick up information, to get addresses or phone numbers, I can be much more responsive.” – Daniel Baptiste, Enteral Feeding Specialist Dietician, Oxleas NHS Foundation Trust

Additional benefits include:

  • Minimising unnecessary travel time and expenses
  • Reducing duplication of administrative tasks
  • Costs recovered from reducing unproductive tasks
  • Maximising data quality by supporting digital working
  • A paperlite service
  • Time gained now spent on patient care
  • Isosec Analytics provides real time usage data to measure success

Oxleas have over 1,000 users with plans to extend the service provision to several hundred more. This makes Oxleas the first Trust in the country to use the partnership solution at scale.

You can watch the Oxleas case study video or download the white paper from www.isosec.co.uk to hear users talk about the solution in more detail. If you would like to request a MIA demo please visit the website or contact info@isosec.co.uk.

Oxleas Pinewood House

Isosec fundraise for baby charity Bliss

Isosec will be taking on the ‘90,000 Challenge’ in September to raise money and awareness for baby charity Bliss, who care for babies born too sick or too soon.

Every year, 90,000 babies are admitted to hospital for specialist care – many of these babies will need lifesaving intensive care. Baby charity Bliss is there for these little ones by empowering their families and working with health professionals to ensure they have the best care possible. Bliss also supports over £10 million of research to make a lasting difference to the lives of premature and sick babies, and fights for their rights within the government and NHS.

Isosec have committed to walk a foot for every single one of the babies born premature in one year. That’s over 17 miles, which we will be trekking around the Peak District in September.

Isosec will also be holding a 90,000 step week challenge and bake sale at our Bruntwood office Blackfriars House in Manchester over the coming months to raise more awareness and funds for Bliss. Check back here or email info@isosec.co.uk for more information on how to take part. If you manage to hit the 90,000 target you could even be eligible for free cake!

Please donate as much or as little as you can for this worthy cause and help us to take a step for babies in need. You can sponsor us here and donations will be quickly processed and passed to Bliss. Virgin Money Giving is a not for profit organisation and will claim gift aid on a charity’s behalf where the donor is eligible for this.

Bliss sponsorship banner

Isosec really appreciate all your support and thank you for any donations.

New Isosec Website Launch

The new Isosec website is now live with new features and improved speeds as well as showcasing more products than ever before.

The website launch sees the inclusion of MIA Infant Feeding and MIA/RiO as part of our expanded product range as well as showcasing the pre-established products MIA Maternity and iO. Brochures for each solution are now available to download.

As Isosec are a rapidly expanding company we have built in the ability to take demo requests for each products through the website. Complete the demo request form with as much information as possible and a member of the team will be in touch.

Another new feature for the site is our events calendar. Here we will list which events we will be attending throughout the year, so you can arrange to meet us there. If this is something you’d like to do just take a look on the website to see where we may cross paths, then send us a message expressing your interest in a meeting.

We’ve added in new testimonials from our happy customers across the whole Isosec product range, including highlights from Oxleas NHS, Central Manchester NHS and of course Imperial College Healthcare NHS. The Imperial case study video is still our featured solution as our MIA work with the midwives there continues to expand. You can watch the accompanying Imperial case study video on the site too.

We’ve also begun to add external contributors to the blog so it’s not just the same people telling you about MIA and Isosec, it’s clinicians too. This way you can read real in depth reviews from our day to day users. You can currently read a recent blog from Award winning Infant Feeding Team Coordinator Justine Baines from Central Manchester Foundation Trust on why they’ve chosen MIA Infant Feeding.

Our old site features have had a makeover too. You will find our list of customers, our partners, some interesting facts and a history of the company. Our lovely team profile and the news section are both extended too. If you go to our Charity section you can read about our upcoming fundraising events and a profile of our Charity of the Year 2016, Bliss.

You can see all the new features on www.isosec.co.uk.

Isosec website

Winners of HSJ Value Awards 2016

Health Service Journal Awards 2016 reveal Isosec Ltd. didn’t win this time in the Obstetrics and Gynaecology category for their mobile app MIA Maternity.

Isosec would like to congratulate St George’s University Hospitals Foundation Trust for their win in the HSJ Award in Obstetrics and Gynaecology recognising Value in Healthcare. Congratulations to Wrightington, Wigan and Leigh Foundation Trust who were highly commended in the category. Isosec was also nominated recognising the success of MIA Maternity at Imperial College NHS in London. It was the third high profile awards nomination for MIA Maternity in the past year.

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Marc Poulaud, Co-Founder of Isosec says, “As a company focussed upon delivering solutions that improve patient outcomes, it’s great even to have been nominated so many times for the work we’re doing. The team at Isosec and Imperial look forward to seeing what exciting opportunities MIA Maternity will bring us in the near future.”

Kathy Lanceley, Deputy CIO at Imperial College NHS added, “Working with Isosec has been an absolute revelation. They’ve been responsive to everything we’ve needed; we’ve really learnt how we can do this together. Their maternity solution that we’ve deployed is unique and it’s the first time that our midwives, and probably any others, have had a solution that’s really designed around their working practices, it’s a tailor made fit and they’re very happy.”

The midwives at Imperial have found numerous benefits to using the MIA Maternity app, such as an increase in breastfeeding mothers, an increase in staff satisfaction, decreasing staff sickness, increased data quality and having more time to spend on patient care.

To request a MIA demo please contact us on info@isosec.co.uk or to find out more about the winners HSJ Awards 2016 please visit: www.hsj.co.uk.